Contact and communication
Improving communication and contact systems in the holy sites, including providing real-time information to pilgrims and enhancing the digital Hajj experience, including guidance and direction, lost and found items, lost persons, awareness, internal and external media communication, and enhancing knowledge culture. The following tracks include:
- Guidance and Counseling: This track focuses on guidance and counseling for the guests of Allah
- Customer Knowledge: This track focuses on the extent of the guest’s ability to communicate with the service provider
- Knowledge Transfer and Consolidation: This track focuses on awareness and knowledge transfer to the guests of Allah
- Lost and Found: This track focuses on the services provided for lost and found
- Reports and Complaints: This track focuses on the effectiveness of receiving and responding to complaints and reports by achieving cognitive alignment and governance