Providing integrated solutions to improve accommodation and subsistence services while providing a tourist experience to enhance knowledge for pilgrims, in addition to focusing on a more comprehensive tourism industry and providing opportunities to enjoy tourist sites for all people with different abilities and needs.

Innovating solutions to enhance the health and safety of pilgrims, including waste management, medical services, and improving environmental sustainability during the Hajj season. This encompasses addressing challenges related to the health and safety of pilgrims while performing Hajj and Umrah rituals. It includes providing healthcare, ensuring safety, and security.

• Hygiene: This track focuses on cleanliness efforts for public facilities, restrooms, and behaviors that contribute to poor hygiene.
• Healthcare: This track focuses on medical and health services for pilgrims to maintain their well-being and enhance the quality of their ritual performance.
• Safety and Security: This track focuses on ensuring and promoting safety and maintaining security across various aspects and fields.

Developing solutions that facilitate the access of people with special needs to holy areas and providing comprehensive services that ensure a comfortable and appropriate experience for them, including people with physical or mental disabilities, and the elderly who may need special care and service during their trip to perform Hajj or Umrah.

• Language and Translation: This track focuses on language and translation services that meet the needs of pilgrims with special needs
• Mobility and movement: This path focuses on facilitating and improving the access of pilgrims with special needs to various places and communities and ensuring their freedom of movement.
• Health Care: This track focuses on medical and health services for the guests of Mercy, with the aim of maintaining their health and improving the quality of their performance of rituals.

This category aims to provide innovative solutions to develop and facilitate the experience of pilgrims and Umrah performers using the latest technologies. The challenge category revolves around improving the “Nusuk Card” services by adding smart features that help pilgrims manage their journey effectively and smoothly, starting from transportation, reservations, and logistics services, to facilitating electronic payment operations and ensuring a safe and efficient experience during the performance of rituals. This category seeks to attract solutions that enhance sustainability, and operational efficiency, and improve the experience of the pilgrims in a way that keeps pace with rapid technological developments.

Developing innovative solutions to improve infrastructure related to Hajj and Umrah, including roads, public facilities, and crowd management, and including basic elements of infrastructure such as communications, telephones, electricity, water, sanitation, and other components.

• Network and Communications: This track focuses on building and maintaining the infrastructure of communications networks and Internet systems, including wired and wireless networks.
• Electricity: This track focuses on infrastructure electricity systems and includes delivering electrical power to buildings and facilities and maintaining electrical systems
• Water and Sanitation: This track focuses on the design and construction of water supply and sanitation systems and includes water routing and wastewater drainage.
• Preparing the sites: This path focuses on preparing the sites of the holy sites before the Hajj season, by preparing the camps and handing them over to service providers.
• Road building and construction: This track focuses on building roads and corridors and includes design, planning and implementation.

Improving communication and communication systems in the holy areas, including providing real-time information to pilgrims and enhancing the digital Hajj experience, which also includes guidance and direction, lost and lost items, awareness, internal and external media communication, and enhancing cognitive culture.

• Guidance and Guidance: This track focuses on guidance and counseling work for the pilgrims
• Customer knowledge: This path focuses on how well the guest communicates with the service provider
• Transferring and consolidating knowledge: This track focuses on raising awareness and transferring knowledge to the pilgrims
• Lost and Found: This track focuses on services provided for lost and found items
• Reports and Complaints: This track focuses on the effectiveness of receiving complaints and reports and responding to them by achieving knowledge harmonization and governance.